Warranty Policy
Last Updated: October 26, 2026
At OBS Truck Parts Pro, we want our customers to shop with confidence. This Warranty Policy explains how product warranties are handled, what may be covered, and how to request assistance if a purchased part develops a problem.
Warranty coverage may vary depending on the product, manufacturer, product condition, and any warranty documentation supplied with the item. Please review the product listing and any applicable warranty terms before purchasing.
1. Warranty Coverage
Some products sold by OBS Truck Parts Pro may include a manufacturer warranty or another expressly provided warranty. Coverage, duration, and conditions vary by product.
Where a warranty is available, the applicable warranty information will be provided in the product listing, accompanying documentation, or other written terms supplied with the product.
Unless expressly stated otherwise, OBS Truck Parts Pro does not guarantee that every product comes with a manufacturer warranty.
2. What a Warranty May Cover
Depending on the applicable warranty terms, coverage may include qualifying manufacturing defects, defective materials, or failures occurring during normal intended use.
The exact coverage depends on the product and the applicable warranty documentation. Customers should review the specific terms for their purchased item to understand what is covered and any conditions that apply.
3. What May Not Be Covered
Unless the applicable warranty expressly provides otherwise or the law requires coverage, warranty claims may not cover:
- Damage caused by improper installation or incorrect fitment.
- Damage resulting from misuse, neglect, accidents, or improper handling.
- Unauthorized repairs, alterations, or modifications.
- Normal wear and tear or deterioration caused by ordinary use.
- Damage caused by failure to follow applicable installation or maintenance instructions.
- Failures caused by incompatible components or use outside the product’s intended purpose.
- Products damaged after delivery through circumstances unrelated to an existing defect.
These exclusions are subject to the applicable product warranty and any rights that cannot legally be excluded or limited.
4. Used and Refurbished Parts
Warranty coverage for used, refurbished, or other non-new parts may differ from coverage for new products.
Any warranty applicable to a used or refurbished part will depend on the product listing and the specific written terms provided at the time of purchase.
Customers should review the product description carefully and contact OBS Truck Parts Pro before purchasing if they need clarification about warranty coverage.
5. Installation Requirements
Automotive and truck parts should be installed according to the manufacturer’s instructions and applicable safety requirements.
We recommend using a qualified mechanic or professional installer where appropriate, especially for engine components, transmission parts, steering components, and other parts that may affect vehicle safety or performance.
Improper installation may affect warranty eligibility where permitted by the applicable warranty terms. Keep installation records, receipts, and any relevant diagnostic reports, as these may be required when a claim is reviewed.
6. How to Submit a Warranty Claim
If you believe a product has developed a defect covered by its warranty, contact OBS Truck Parts Pro through the Contact page on our website.
Please provide the following information where available:
- Your order number or proof of purchase.
- The product name and part number.
- A description of the issue and when it began.
- Photographs or videos showing the issue, if applicable.
- Installation details and supporting documentation, if relevant.
We may request additional information to evaluate the claim or determine whether the manufacturer must review it.
Do not discard the product or arrange repairs before contacting us if doing so could affect the assessment of your claim.
7. Warranty Claim Review
Warranty claims will be reviewed according to the applicable product warranty, available evidence, and relevant legal requirements.
Depending on the circumstances, we may request that the product be inspected, returned, or evaluated by the manufacturer or an authorized service provider.
Submitting a claim does not automatically guarantee approval. We will communicate the outcome and any available next steps after the review.
8. Warranty Remedies
If a claim is approved, the available remedy will depend on the applicable warranty terms and applicable law.
Where authorized, a remedy may include repair, replacement, a refund, or another resolution provided for under the applicable warranty.
Replacement products are subject to availability and the relevant warranty conditions. Any remedy required by law will remain available regardless of the wording of this policy.
9. Return Shipping for Warranty Claims
If a product must be returned for warranty evaluation, contact OBS Truck Parts Pro before shipping it.
We will provide instructions regarding the return process and explain any applicable shipping arrangements based on the claim and the warranty terms.
Do not send products to an address that has not been confirmed by our team. Keep your shipping receipt and tracking information for your records.
10. Relationship to Our Refunds and Returns Policy
Warranty claims are separate from standard return requests, although a particular issue may fall under both policies.
Our Refunds and Returns Policy explains the requirements for standard returns, exchanges, and refunds. This Warranty Policy addresses claims made under an applicable product warranty.
Nothing in either policy limits rights or remedies that cannot legally be excluded or restricted.
11. Limitation of Warranty Terms
Any disclaimer, exclusion, or limitation relating to a product warranty applies only to the extent permitted by applicable law.
Nothing in this policy is intended to exclude or limit an express warranty, an applicable manufacturer’s obligation, or any consumer protection that cannot legally be excluded or limited.
12. Policy Updates
OBS Truck Parts Pro may update this Warranty Policy from time to time to reflect changes in business practices, product offerings, warranty procedures, or applicable legal requirements.
Updates will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not eliminate rights that have already accrued.
13. Contact Information
If you have questions about warranty coverage or need assistance with a warranty claim, please contact OBS Truck Parts Pro through the Contact page on our website.
2195 Huntington Dr, Fairfield, CA 94533, USA
Please include your order number, product details, and a description of the issue so we can assist you more efficiently.
Thank you for choosing OBS Truck Parts Pro. We appreciate your business and will work to review warranty inquiries fairly and in accordance with the applicable terms.