Shipping Policy
Last Updated: October 26, 2026
At OBS Truck Parts Pro, we aim to make ordering truck parts simple and convenient. We offer free shipping within the United States on eligible orders. This Shipping Policy explains our order processing procedures, shipping destinations, delivery estimates, tracking information, and how we handle shipping issues.
1. Order Processing
Orders are processed after payment has been received and confirmed. Processing times may vary depending on product availability, order volume, supplier availability, and the type of part ordered.
Some items may require additional preparation or handling before shipment, particularly oversized, heavy, or special-order truck parts.
Order processing time is separate from shipping transit time. When available, shipping confirmation and tracking information will be provided after your order has been dispatched.
2. Shipping Destinations
OBS Truck Parts Pro is based at 2195 Huntington Dr, Fairfield, CA 94533, United States.
We offer free shipping within the United States on eligible orders. Shipping availability depends on the product, destination, carrier restrictions, and any special handling requirements.
If we are unable to ship an order to the address provided, we will contact you to discuss the available options.
3. Shipping Methods and Carriers
We select shipping methods based on the size, weight, destination, and handling requirements of the items ordered.
Depending on the shipment, orders may be delivered through USPS, UPS, FedEx, freight carriers, or other suitable delivery services.
Large or heavy truck parts, including certain bumpers, body panels, dashboards, and other oversized components, may require special packaging or freight transportation.
The shipping method used for an order depends on carrier availability and the item’s shipping requirements.
4. Shipping Costs
OBS Truck Parts Pro offers free shipping within the United States on eligible orders.
Customers shipping to eligible addresses within the United States will not be charged standard shipping fees.
If any product or destination is excluded from the free shipping offer, or if special shipping arrangements require additional charges, the applicable terms and costs will be communicated before the order is completed.
International shipments are not covered by our free domestic shipping offer. Shipping charges and applicable customs duties, taxes, import fees, or brokerage charges may apply to international orders.
5. Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, carrier, product availability, and order processing requirements.
Any delivery dates or transit times displayed on our website or communicated by email are estimates unless expressly stated otherwise.
Delays may occur because of weather conditions, carrier disruptions, increased shipping volume, supplier delays, incorrect address information, or other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will communicate relevant information where reasonably possible.
6. Order Tracking
When tracking information is available, it will be provided by email or through the applicable order information on our website.
Tracking updates depend on the shipping carrier and may not appear immediately after an order has been dispatched.
If you have not received tracking information or your tracking status has not changed for an extended period, contact us with your order number so we can review the shipment.
7. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please verify your street address, apartment or unit number where applicable, city, state, ZIP code, and contact details before completing checkout.
If you need to correct your shipping address, contact us as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided, subject to applicable law and the circumstances of the shipment.
8. Large and Freight Shipments
Certain truck parts may be too large or heavy for standard parcel delivery and may require freight transportation.
Freight deliveries may require a suitable delivery location, additional coordination, or the presence of someone authorized to receive the shipment.
Customers should inspect freight shipments upon delivery where possible. If visible damage is present, document it with photographs and report it to the carrier and OBS Truck Parts Pro promptly.
Any delivery appointments, access requirements, or special handling arrangements will depend on the carrier and the shipment.
9. Damaged, Missing, or Incorrect Shipments
If your order arrives damaged, an item is missing, or you receive a product different from what you ordered, contact OBS Truck Parts Pro as soon as possible.
Please provide your order number, a description of the issue, and photographs of the product, packaging, shipping label, and any visible damage where applicable.
Retain the original packaging and shipping materials until the matter has been reviewed.
We will investigate the issue and explain the available resolution, which may include a replacement, refund, or other appropriate remedy in accordance with our Refunds and Returns Policy and applicable law.
10. Lost or Delayed Packages
If your package appears to be lost or has not arrived within the estimated delivery period, contact us with your order number and tracking information, if available.
We may contact the carrier or relevant shipping provider to investigate the shipment.
Delivery delays and missing-package claims will be reviewed based on the available tracking information and shipment records. We will communicate the next steps once the matter has been assessed.
11. Split Shipments and Product Availability
Orders containing multiple items may occasionally be shipped in separate packages if the products have different handling requirements, availability, or fulfillment arrangements.
As a result, items from the same order may arrive at different times.
If an item becomes unavailable or a supplier delay affects fulfillment, we will contact you where reasonably possible to explain the situation and discuss any applicable options.
12. Delivery Requirements and Failed Deliveries
Some shipments may require a signature, delivery appointment, or confirmation of receipt, depending on the carrier and shipping method.
If a delivery attempt fails because no authorized recipient is available or the delivery location cannot be accessed, the carrier may arrange another attempt or hold the shipment for collection.
Additional charges may apply for redelivery or reshipment where permitted by applicable law and the circumstances involved.
Customers should follow any delivery instructions provided by the carrier to avoid unnecessary delays.
13. Order Cancellations Before Shipment
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched, but cancellation cannot be guaranteed once fulfillment has begun.
If an order has already shipped, you may need to follow the procedures outlined in our Refunds and Returns Policy.
Any cancellation, refund, or delivery-related rights required by applicable law will remain unaffected by this policy.
14. International Shipping
International shipping availability depends on the destination, product, carrier, and applicable shipping restrictions.
International orders are not covered by our free shipping offer within the United States. Where international shipping is available, shipping charges and other applicable fees will be communicated during checkout or before the order is completed.
Customers may be responsible for import duties, customs fees, taxes, brokerage charges, or other destination-related costs unless expressly stated otherwise.
Customs processing may also affect delivery times. Customers are responsible for complying with applicable import requirements in their destination country.
15. Shipping Policy Updates
OBS Truck Parts Pro may update this Shipping Policy from time to time to reflect changes in shipping procedures, carrier arrangements, business operations, or applicable legal requirements.
Updates will be published on this page with a revised date. Changes will apply as permitted by applicable law.
16. Contact Information
If you have questions about shipping, tracking, delivery delays, damaged packages, or an existing order, please contact OBS Truck Parts Pro through the Contact page on our website.
2195 Huntington Dr, Fairfield, CA 94533, USA
Please include your order number and relevant shipping details so we can assist you more efficiently.
Thank you for choosing OBS Truck Parts Pro. We appreciate your business and strive to provide a reliable and straightforward shipping experience.