Refunds and Returns Policy
Last Updated: October 26, 2026
At OBS Truck Parts Pro, we want you to receive the right parts for your vehicle and have a smooth shopping experience. If your order arrives damaged, defective, incorrect, or you need to request a return, please review the policy below.
1. Return Eligibility
Eligible items may be returned within 30 days of delivery, subject to the conditions in this policy.
To qualify for a standard return, an item must:
- Be unused, uninstalled, and unmodified.
- Be returned in its original packaging, where applicable.
- Include all original components, accessories, and included hardware.
- Be accompanied by proof of purchase or an order number.
All returns must be approved by OBS Truck Parts Pro before they are shipped back. Contact us for return instructions before sending any merchandise.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photos of the item, packaging, and any visible damage, where applicable.
After reviewing your request, we will determine the appropriate resolution, which may include a replacement, exchange, or refund. If the issue resulted from our error or the item arrived damaged or defective, we will provide return instructions and explain any applicable return shipping arrangements.
Please retain the original packaging until your claim has been reviewed.
3. Vehicle Compatibility and Fitment
Customers are responsible for verifying that a part is compatible with their vehicle before purchase. Compare the product description, part number, vehicle year, make, model, engine, and other relevant specifications.
If you are unsure about fitment, contact us before placing your order.
If a part does not fit because incorrect vehicle information was provided or compatibility was not verified, the return may be treated as a standard return and must meet the eligibility requirements above.
If OBS Truck Parts Pro supplied a part that differs from the product description or confirmed specifications, contact us so we can review the issue.
4. Installed or Modified Parts
Items that have been installed, used, altered, modified, damaged during installation, or otherwise changed from their original condition are generally not eligible for standard returns.
If you believe an item is defective, contact us before attempting repairs, modifications, or further installation. Defect-related claims will be reviewed individually and handled in accordance with applicable law and any applicable warranty.
5. Non-Returnable Items
Unless required by applicable law or approved by OBS Truck Parts Pro, the following items are not eligible for standard returns:
- Items that have been installed, used, or modified.
- Parts damaged after delivery through misuse, improper installation, or mishandling.
- Items missing essential components or returned in an unacceptable condition.
- Special-order or custom-order items.
- Items explicitly marked as non-returnable or sold under specific final-sale terms.
These exclusions do not eliminate any rights you may have under applicable law regarding defective, misdescribed, or incorrectly supplied merchandise.
6. Return Shipping Costs
For standard returns, including orders placed by mistake or purchases where the customer selected the wrong part, the customer is responsible for return shipping costs.
If an item was supplied incorrectly or arrives damaged or defective, contact us before returning it. We will explain the applicable return shipping arrangements after reviewing the claim.
We recommend using a trackable shipping service and retaining your shipping receipt. OBS Truck Parts Pro cannot guarantee receipt of merchandise that is returned without tracking.
7. Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.
Unless applicable law requires otherwise, original shipping charges and expedited shipping fees are not refundable for standard returns. Where a refund is required because an order was not shipped or another legally protected circumstance applies, the refund will include amounts required by applicable law.
If a refund is not approved, we will explain the reason and discuss any available options.
8. Order Cancellations
If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed, dispatched, or handed to the shipping carrier.
If an order cannot be fulfilled or shipment is delayed, we will handle the matter in accordance with our shipping commitments and applicable law, including any required cancellation and refund options.
9. Exchanges
Exchanges are subject to product availability and approval. Contact us before returning an item so we can confirm whether an exchange is possible and provide the appropriate instructions.
10. How to Request a Return
To begin a return or report an issue with an order, contact OBS Truck Parts Pro through the Contact page on our website.
Please include your order number, the item name or part number, the reason for your request, and any relevant photos.
Do not ship an item back until you have received return instructions from us.
11. Policy Updates
OBS Truck Parts Pro may update this policy from time to time. Changes will be posted on this page with the revised date. The version applicable to an order will be considered alongside any rights and obligations imposed by applicable law.
12. Contact Us
For questions about returns, refunds, exchanges, or damaged items, please contact OBS Truck Parts Pro through our website’s Contact page.
2195 Huntington Dr, Fairfield, CA 94533, USA
We appreciate your business and will work to review return and refund requests fairly and promptly.